TERMS AND CONDITIONS

1. Introduction

Welcome to Posh Socials, operating under the brand name “Posh Socials” (referred to as “we,” “our,” or “us”). By subscribing to or using our services, you (“client” or “you”) agree to comply with these terms and conditions. Please read them carefully before using our services.

2. Service Description

2.1 Services Offered:

We provide a comprehensive range of digital marketing and online growth services. Each service has specific minimum contract terms to ensure consistency, performance, and value delivery.

(a) Social Media Management – Minimum 3 Months Contract

Our social media management services include strategy development, content creation, design, copywriting, scheduling, publishing, and analytics reporting. We manage your chosen platforms to build brand presence, engagement, and consistency. A 3-month minimum contract ensures sufficient time to develop a strong content pipeline, test strategies, and deliver measurable results.

(b) Lead Generation Packages – Minimum 3 Months Contract

We offer structured lead generation services designed to bring qualified leads into your business pipeline.

Growth Accelerator Plan: Guaranteed minimum of 10 qualified leads per month, subject to the client maintaining a minimum ad spend of £1000. These guarantees are only valid if clients follow all strategic recommendations (see Section 3 – Guarantees). Campaigns include ad management, funnel optimisation, and reporting.

(c) Paid Advertising (Paid Ads) – Minimum 3 Months Contract

We provide professional management of paid advertising campaigns across platforms such as Facebook, Instagram, LinkedIn, and Google Ads. Services include campaign setup, targeting optimisation, ad creative management, A/B testing, and reporting. A minimum 3-month contract is required to allow campaigns to gather sufficient data, optimise performance, and achieve return on investment.

(d) Websites – 12 Months Minimum Contract for Payment Plans

We design, develop, and maintain professional websites tailored to your brand and business objectives. Services may include copywriting, SEO optimisation, mobile responsiveness, integrations, and ongoing technical support.

For clients purchasing websites on an upfront one-time payment, no minimum term applies beyond project delivery. For clients on a payment plan, a minimum 12-month contract applies to ensure full settlement of the service cost.

(e) SEO (Search Engine Optimisation) – Minimum 3 Months Contract

Our SEO services are focused on improving website visibility, search rankings, and organic traffic. This may include keyword research, on-page optimisation, link building, technical SEO, and performance reporting. Given the long-term nature of SEO, a minimum of 3 months is required to see tangible progress and results.

(f) LinkedIn Lead Generation – Minimum 3 Months Contract

The automation is designed solely to initiate conversations and generate interest. It is the Client’s responsibility to continue and manage the conversations beyond this point in order to convert prospects into leads or sales.

A valid LinkedIn Sales Navigator license is required to successfully run DM automation campaigns, and must be maintained by the Client for the duration of the service.

3. Guarantees

3.1 Any guarantees (such as lead generation commitments) are only applicable if all recommended steps and strategies provided by Posh Socials have been fully followed by the Client.

3.2 If we are unable to fulfill a stated guarantee, we will waive our management fee until the guarantee is fulfilled or for a maximum of 2 months, whichever is earlier.

3.3 Guarantees do not extend to external factors beyond our control, such as platform restrictions, policy changes, or client delays in approvals.

4. Pricing and Payment Terms

4.1 Pricing details are outlined on our website or in the quotation supplied. Fees are based on the selected packages and add-ons. All fees are stated in GBP and exclude VAT unless otherwise agreed. Any add-ons can be added separately as a subscription or one-off depending on the requirements. A valid credit or debit card shall remain securely on file to cover recurring charges for service.

4.2 Payments are due in advance via online checkout (multiple payment options available). Subscriptions renew automatically unless cancelled in accordance with Section 8.

4.3 Refunds are not provided for services rendered. For cancellations, see Section 8.

4.4 Failure to pay on time may result in suspension of services until the account is settled.

4.5 Fees charged by Posh Socials are for time and work delivered and are not contingent on marketing results.

5. Onboarding Process

5.1 Upon subscription, clients are required to complete the onboarding questionnaire, book a consultation call and provide the necessary branding materials (e.g., logos, brand colours, account access).

5.2 Delays caused by incomplete onboarding information or not booking the onboarding call are the client’s responsibility and do not affect payment terms.

5.3 Delays caused by incomplete or late onboarding information or not booking the onboarding call can affect the service delivery timelines and we will not be responsible for delays in service delivery as a consequence.

6. Client Obligations

6.1 Clients must provide timely approvals and constructive feedback on proposed content. Failure to approve content may result in delays in posting.

6.2 Clients must securely share social media account permissions or grant admin access where required.

6.3 Clients must not request or endorse the sharing of illegal, defamatory, or inappropriate content.

6.4 Clients must communicate any changes to their brand or social media strategy promptly.

6.5 Where applicable, clients must avail their monthly strategy calls to discuss feedback or changes to their content strategy to enable us to provide optimum results.

7. Our Obligations

7.1 We commit to delivering high-quality, tailored content that aligns with the client’s goals and preferences.

7.2 We will maintain the security and confidentiality of all shared account credentials.

7.3 We will provide regular updates and performance reports as specified in the service package.

7.4 We reserve the right to refuse or remove content that violates ethical standards, platform guidelines, or applicable laws.

8. Termination and Cancellation

8.1 Subscriptions are rolling monthly agreements after the initial minimum contract term outlined in Section 2.1, cancelable with a minimum of 14 days’ written notice before the next billing cycle.

8.2 Upon cancellation, services will continue until the end of the current billing period.

8.3 We reserve the right to terminate services immediately if terms are violated, or payment is overdue.

8.4 Clients may request to cancel, pause, or downgrade their subscription by emailing hello@poshsocials.co.uk, clearly stating the reason for their request. As Posh Socials schedules and prepares content at least 14 days in advance, a minimum of 14 days’ notice prior to the next billing date is required to avoid further charges. If a request is made less than 14 days before the renewal date, the Client will be responsible for payment related to any content already prepared or scheduled. In cases where no request is received and payment is not completed on the renewal date, the Client remains liable for the cost of all content that has been scheduled beyond that date. Posh Socials does not provide prorated refunds for cancellations, pauses, or downgrades during an active billing cycle; however, services will remain active until the end of the current period upon request.

8.5 Posh Socials reserves the right to terminate this agreement with immediate effect and without liability if:

• The Client demonstrates unreasonable expectations that are inconsistent with the scope of services provided or industry standards
• The Client repeatedly fails to provide necessary information, materials, access, approvals, or feedback required for effective service delivery
• The Client fails to participate in required onboarding processes, strategy calls, or collaborative activities outlined in the service agreement
• The working relationship becomes untenable due to Client behavior, communication patterns, or demands that prevent Posh Socials from delivering services effectively

In such cases, Posh Socials will provide written notice of termination. The Client will be charged on a pro-rata basis for services rendered up to the termination date, and no refunds will be provided for prepaid services.

8a. Upgrade/Downgrade

Clients can upgrade or downgrade their packages with a minimum of 14 days’ written notice before the next billing cycle.

9. Intellectual Property Rights

9.1 Ownership of all content created under this agreement will transfer to the client once full payment is received.

9.2 We retain the right to use anonymized examples of completed work for portfolio and marketing purposes unless the client explicitly opts out in writing.

10. Limitation of Liability

10.1 We are not responsible for platform outages, account suspensions, changes to social media algorithms, or third-party actions impacting performance.

10.2 Our liability is limited to the amount paid for the service during the affected month.

11. Confidentiality and Data Protection

11.1 We adhere to applicable data protection laws, including GDPR, to ensure the security and privacy of client data.

11.2 Client data will only be shared with third parties as necessary for service delivery or compliance with legal obligations.

12. Performance Disclaimer

12.1 While we strive to deliver high-quality services, we do not guarantee specific results, such as follower growth, sales, or engagement levels, except where explicitly covered under Section 3 (Guarantees).

13. Dispute Resolution

13.1 Disputes will first be addressed through mutual discussion and resolution efforts.

13.2 If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Amendments

We reserve the right to amend these terms with prior notice provided via email or our website. Continued use of our services after any changes constitutes acceptance of the updated terms.

15. Governing Law

This agreement is governed by and construed in accordance with the laws of the United Kingdom.

16. Contact Information

For questions or concerns about these terms, please contact us at hello@poshsocials.co.uk or +44 20 3355 1120.

17. Support and Communication

17.1 Support Channels

Posh Socials provides client support through the following channels:

• Email: hello@poshsocials.co.uk
• Business WhatsApp: Click here to contact us

17.2 Telephonic Support Eligibility

(a) Clients subscribed to the Starter Plan are not eligible for telephonic support and must direct all queries through email or WhatsApp.

(b) Clients subscribed to packages other than the Starter Plan are entitled to telephonic support, allocated as follows based on the monthly package value:

• Standard tier packages: Up to 30 minutes of telephonic support per calendar month
• Premium tier packages: Up to 60 minutes of telephonic support per calendar month

(c) Telephonic support hours must be booked in advance via email and are subject to availability during standard business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT, excluding UK public holidays).

(d) Telephonic support time is cumulative per month and does not roll over to subsequent months if unused.

17.3 Response Times

We endeavor to respond to all support queries within 48 business hours. Urgent matters will be prioritized where possible, though response times are not guaranteed and may vary based on query complexity and support volume.

17.4 Scope of Support

Support services cover queries related to:

• Service delivery and performance reporting
• Technical issues related to our deliverables
• Strategic guidance within the scope of the subscribed package
• General account and billing inquiries

Content approval and feedback processes are managed exclusively through Social Pilot and are not conducted via WhatsApp or email support channels.

Support does not extend to:

• Training on third-party platforms or tools not directly managed by Posh Socials
• Troubleshooting client-side technical issues unrelated to our services
• Queries outside standard business hours, except in cases of critical service failures
• Content approvals or revisions (which must be submitted through Social Pilot)

17.5 Escalation Process

If a matter remains unresolved after initial support contact, clients may request escalation by clearly marking their communication as “ESCALATION REQUEST.” Escalated matters will be reviewed by senior management and addressed within 5 business days.

18. Revisions and Amendments

18.1 Content Revisions

(a) For all content creation services including social media posts, advertising creatives, website copy, and other deliverables, clients are entitled to up to three (3) rounds of revisions per piece of content or per batch of content submitted for approval.

(b) A “round of revision” is defined as one complete cycle of client feedback and subsequent amendments by Posh Socials.

(c) Requests for revisions beyond the included three rounds may be accommodated at our discretion and may incur additional fees, unless otherwise agreed in writing.

(d) Revision requests must be submitted within 5 business days of receiving the initial draft or previous revision. Failure to provide timely feedback may result in content being published as last approved or delays in delivery timelines.

(e) Revisions must be reasonable in scope and aligned with the original brief. Requests that constitute a complete change in direction, concept, or messaging may be treated as new content requests and charged accordingly.

18.2 Service Level Agreements (SLAs) for Revisions

Posh Socials commits to the following turnaround times for revision requests, calculated from the time of receipt during standard business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT, excluding UK public holidays):

(a) Text-Based Edits and Minor Changes: 24-48 hours

Minor text amendments, copy adjustments, caption changes, and other non-design modifications will be completed and returned within 24 to 48 hours.

(b) Design Changes: 48-72 hours

Design modifications including layout adjustments, color scheme changes, image replacements, typography updates, and other visual amendments will be completed within 48 to 72 hours.

(c) Concept Redesign: 5 business days

Complete concept overhauls, new creative direction, or substantial strategic changes requiring new design concepts will be completed within 5 business days.

(d) SLA Conditions

Turnaround times begin from receipt of clear, actionable feedback during business hours. Requests received outside business hours will be processed from the next business day. These timeframes apply to revision requests submitted within the included revision allowance outlined in Section 18.1. Turnaround times are estimates based on standard workload and may be extended during periods of high demand, public holidays, or force majeure events as defined in Section 20. Rush requests may be accommodated at Posh Socials’ discretion and may incur additional fees.

(e) SLA Exclusions

SLAs do not apply if delays are caused by:

• Incomplete, unclear, or contradictory feedback from the Client
• Awaiting Client approvals or additional information
• Technical issues on Client-controlled platforms or accounts
• Changes to the original brief that require additional research or resources

19. Advertising Budget and Ad Spend

19.1 Client Responsibility for Ad Spend

(a) All advertising budgets and ad spend for paid advertising campaigns (including but not limited to Facebook Ads, Instagram Ads, Google Ads, LinkedIn Ads) are paid directly by the Client to the respective advertising platform.

(b) Posh Socials’ service fees cover campaign management, strategy, creative development, optimization, and reporting only. Our fees do not include or cover any portion of the advertising spend itself.

19.2 Minimum Ad Spend Requirements

(a) Where guarantees are provided (as outlined in Section 3), these are subject to the Client maintaining the minimum required ad spend as specified in the service package (e.g., £1000 minimum monthly ad spend for Growth Accelerator Plan guarantees).

(b) Posh Socials is not responsible for campaign performance if the Client fails to maintain the recommended or required minimum ad spend.

19.3 Payment Setup and Access

(a) Clients must ensure their payment methods are valid and active on all advertising platforms throughout the duration of the service.

(b) Clients must grant Posh Socials appropriate access levels to advertising accounts to enable campaign management, while retaining ownership and billing responsibility.

19.4 Budget Changes

Any changes to advertising budgets must be communicated to Posh Socials in writing with at least 48 hours’ notice. Posh Socials is not liable for campaign performance impacts resulting from budget changes made without adequate notice or consultation.

20. Force Majeure

20.1 Suspension of Obligations

Neither party shall be liable for any failure or delay in performing their obligations under this agreement where such failure or delay results from events beyond their reasonable control (“Force Majeure Event”).

20.2 Force Majeure Events Include:

• Acts of God, including but not limited to floods, earthquakes, storms, or other natural disasters
• War, terrorism, civil unrest, or government action
• Epidemics, pandemics, or public health emergencies
• Strikes, labour disputes, or industrial action (excluding those involving our own employees)
• Failure or disruption of public or private telecommunications networks, internet service providers, or hosting services
• Changes to social media platform policies, algorithms, or technical infrastructure
• Platform outages, API restrictions, or third-party service interruptions
• Cyber-attacks, data breaches, or malicious digital interference not caused by our negligence

20.3 Notification and Mitigation

(a) The affected party must notify the other party in writing as soon as reasonably practicable upon becoming aware of a Force Majeure Event that will prevent or delay performance.

(b) The affected party must take all reasonable steps to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably possible.

20.4 Rights During Force Majeure

(a) Performance obligations shall be suspended for the duration of the Force Majeure Event.

(b) If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate the agreement upon written notice without liability, except for obligations already incurred.

(c) During a Force Majeure Event, payment obligations for services not rendered may be suspended or adjusted on a pro-rata basis at Posh Socials’ discretion.

21. Third-Party Services and Subcontracting

21.1 Use of Third-Party Tools

Posh Socials reserves the right to use third-party software, tools, platforms, and services as necessary to deliver the services outlined in this agreement. This may include but is not limited to:

• Social media scheduling and management platforms
• Analytics and reporting tools
• Design and content creation software
• AI-assisted tools for content generation, optimization, or analysis
• Cloud storage and collaboration platforms

21.2 Subcontracting Rights

(a) Posh Socials may subcontract portions of the work to qualified freelancers, contractors, or specialist agencies where necessary to ensure quality delivery or to access specific expertise.

(b) Posh Socials remains fully responsible for all work delivered under this agreement, regardless of whether it is performed directly or by subcontractors.

(c) All subcontractors are bound by confidentiality obligations equivalent to those outlined in Section 11 of this agreement.

21.3 Client Data and Third Parties

Where the use of third-party tools requires the processing of Client data, Posh Socials will:

• Only use reputable, industry-standard tools with appropriate data protection measures
• Ensure compliance with applicable data protection regulations including GDPR
• Not share Client data with third parties for purposes unrelated to service delivery without explicit consent

22. Account Suspension and Platform Restrictions

22.1 Platform Policy Compliance

(a) All content and campaigns managed by Posh Socials are created in accordance with the policies and guidelines of the respective platforms (Facebook, Instagram, LinkedIn, Google, etc.) at the time of creation.

(b) Clients acknowledge that social media platforms may change their policies, algorithms, or enforcement practices at any time, and such changes are beyond Posh Socials’ control.

22.2 Account Suspension or Restriction

(a) Posh Socials is not liable for any suspension, restriction, ban, or limitation imposed on Client accounts by social media or advertising platforms, regardless of cause.

(b) In the event of account suspension or restriction:

• Posh Socials will assist the Client in understanding the reason for the action where information is available
• We will provide reasonable support in preparing appeals or reinstatement requests
• Services may be paused without refund until account access is restored
• If the suspension is determined to be caused by Client-provided content or instructions, Posh Socials reserves the right to continue charging fees or terminate the agreement

22.3 Platform Access

Clients must maintain active, unrestricted access to all platforms included in their service package. If access is revoked, restricted, or suspended due to Client actions, policy violations, or payment issues with the platform, Posh Socials is not obligated to continue services and is not liable for any resulting losses.

22.4 Compliance Responsibility

While Posh Socials takes reasonable care to ensure compliance with platform policies, the Client acknowledges that:

• Ultimate responsibility for account standing rests with the account owner (Client)
• Clients must not request or approve content that violates platform policies
• Clients operating in regulated industries (finance, healthcare, etc.) must disclose all relevant restrictions prior to service commencement

23. Contact Information

For questions or concerns about these terms, please contact us at hello@poshsocials.co.uk or +44 20 3355 1120.