Terms and Conditions

1. Introduction

Welcome to Posh Socials, operating under the brand name “Posh Socials” (referred to as “we,” “our,” or “us”). By subscribing to or using our services, you (“client” or “you”) agree to comply with these terms and conditions. Please read them carefully before using our services.

2. Service Description

2.1 Services Offered :

We provide a comprehensive range of digital marketing and online growth services. Each service has specific minimum contract terms to ensure consistency, performance, and value delivery.

(a) Social Media Management – Minimum 3 Months Contract

Our social media management services include strategy development, content creation, design, copywriting, scheduling, publishing, and analytics reporting. We manage your chosen platforms to build brand presence, engagement, and consistency. A 3-month minimum contract ensures sufficient time to develop a strong content pipeline, test strategies, and deliver measurable results.

(b) Lead Generation Packages – Minimum 3 Months Contract

We offer structured lead generation services designed to bring qualified leads into your business pipeline.

• Growth Core Package: Guaranteed minimum of 5 qualified leads per month, subject to the client maintaining a minimum ad spend of £500.
• Growth Accelerator Package: Guaranteed minimum of 10 qualified leads per month, subject to the client maintaining a minimum ad spend of £1000. These guarantees are only valid if clients follow all strategic recommendations (see Section 3 – Guarantees). Campaigns include ad management, funnel optimisation, and reporting.

(c) Paid Advertising (Paid Ads) – Minimum 3 Months Contract

We provide professional management of paid advertising campaigns across platforms such as Facebook, Instagram, LinkedIn, and Google Ads. Services include campaign setup, targeting optimisation, ad creative management, A/B testing, and reporting. A minimum 3-month contract is required to allow campaigns to gather sufficient data, optimise performance, and achieve return on investment.

(d) Websites – 12 Months Minimum Contract for Payment Plans

We design, develop, and maintain professional websites tailored to your brand and business objectives. Services may include copywriting, SEO optimisation, mobile responsiveness, integrations, and ongoing technical support.

• For clients purchasing websites on an upfront one-time payment, no minimum term applies beyond project delivery.
• For clients on a payment plan, a minimum 12-month contract applies to ensure full settlement of the service cost.

(e) SEO (Search Engine Optimisation) – Minimum 3 Months Contract

Our SEO services are focused on improving website visibility, search rankings, and organic traffic. This may include keyword research, on-page optimisation, link building, technical SEO, and performance reporting. Given the long-term nature of SEO, a minimum of 3 months is required to see tangible progress and results.

(f) LinkedIn Lead Generation – Minimum 3 Months Contract

The automation is designed solely to initiate conversations and generate interest. It is the Client’s responsibility to continue and manage the conversations beyond this point in order to convert prospects into leads or sales.

A valid LinkedIn Sales Navigator license is required to successfully run DM automation campaigns, and must be maintained by the Client for the duration of the service.

3. Guarantees

3.1. Any guarantees (such as lead generation commitments) are only applicable if all recommended steps and strategies provided by Posh Socials have been fully followed by the Client.

3.2 If we are unable to fulfill a stated guarantee, we will waive our management fee until the guarantee is fulfilled or for a maximum of 2 months, whichever is earlier.

3.3. Guarantees do not extend to external factors beyond our control, such as platform restrictions, policy changes, or client delays in approvals.

4. Pricing and Payment Terms

4.1. Pricing details are outlined on our website or in the quotation supplied. Fees are based on the selected packages and add-ons. All fees are stated in GBP and exclude VAT unless otherwise agreed. Any add-ons can be added separately as a subscription or one-off depending on the requirements. A valid credit or debit card shall remain securely on file to cover recurring charges for service.

4.2.Payments are due in advance via online checkout (multiple payment options available). Subscriptions renew automatically unless cancelled in accordance with Section 8.

4.3 Refunds are not provided for services rendered. For cancellations, see Section 8.

4.4 Failure to pay on time may result in suspension of services until the account is settled.

4.5 Fees charged by Posh Socials are for time and work delivered and are not contingent on marketing results.

5. Onboarding Process

5.1. Upon subscription, clients are required to complete the onboarding questionnaire, book a consultation call and provide the necessary branding materials (e.g., logos, brand colours, account access).

5.2. Delays caused by incomplete onboarding information or not booking the onboarding call are the client’s responsibility and do not affect payment terms.

5.3. Delays caused by incomplete or late onboarding information or not booking the onboarding call can affect the service delivery timelines and we will not be responsible for delays in service delivery as a consequence.

6. Client Obligations

6.1. Clients must provide timely approvals and constructive feedback on proposed content. Failure to approve content may result in delays in posting.

6.2. Clients must securely share social media account permissions or grant admin access where required.

6.3. Clients must not request or endorse the sharing of illegal, defamatory, or inappropriate content.

6.4. Clients must communicate any changes to their brand or social media strategy promptly.

6.5 Where applicable, clients must avail their monthly strategy calls to discuss feedback or changes to their content strategy to enable us to provide optimum results

7. Our Obligations

7.1. We commit to delivering high-quality, tailored content that aligns with the client’s goals and preferences.

7.2. We will maintain the security and confidentiality of all shared account credentials.

7.3. We will provide regular updates and performance reports as specified in the service package.

7.4. We reserve the right to refuse or remove content that violates ethical standards, platform guidelines, or applicable laws.

8. Termination and Cancellation

8.1 Subscriptions are rolling monthly agreements, cancelable with a minimum of 7 days’ written notice before the next billing cycle, subject to the minimum contract terms outlined in Section 2.1.

8.2 Upon cancellation, services will continue until the end of the current billing period.

8.3 We reserve the right to terminate services immediately if terms are violated, or payment is overdue.

8.4 Clients may request to cancel, pause, or downgrade their subscription by emailing hello@poshsocials.co.uk, clearly stating the reason for their request. As Posh Socials schedules and prepares content at least 14 days in advance, a minimum of 14 days’ notice prior to the next billing date is required to avoid further charges. If a request is made less than 14 days before the renewal date, the Client will be responsible for payment related to any content already prepared or scheduled. In cases where no request is received and payment is not completed on the renewal date, the Client remains liable for the cost of all content that has been scheduled beyond that date. Posh Socials does not provide prorated refunds for cancellations, pauses, or downgrades during an active billing cycle; however, services will remain active until the end of the current period upon request.

8a. Upgrade/Downgrade      

Clients can upgrade or downgrade their packages with a minimum of 14 days’ written notice before the next billing cycle.

9. Intellectual Property Rights

9.1 Ownership of all content created under this agreement will transfer to the client once full payment is received.

9.2 We retain the right to use anonymized examples of completed work for portfolio and marketing purposes unless the client explicitly opts out in writing.

10. Limitation of Liability

10.1 We are not responsible for platform outages, account suspensions, changes to social media algorithms, or third-party actions impacting performance.

10.2 Our liability is limited to the amount paid for the service during the affected month.

11. Confidentiality and Data Protection

11.1 We adhere to applicable data protection laws, including GDPR, to ensure the security and privacy of client data.

11.2 Client data will only be shared with third parties as necessary for service delivery or compliance with legal obligations.

12. Performance Disclaimer

12.1 While we strive to deliver high-quality services, we do not guarantee specific results, such as follower growth, sales, or engagement levels, except where explicitly covered under Section 3 (Guarantees).

13. Dispute Resolution

13.1 Disputes will first be addressed through mutual discussion and resolution efforts.

13.2 If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Amendments

We reserve the right to amend these terms with prior notice provided via email or our website. Continued use of our services after any changes constitutes acceptance of the updated terms.

15. Governing Law

This agreement is governed by and construed in accordance with the laws of the United Kingdom.

16. Contact Information

For questions or concerns about these terms, please contact us at hello@poshsocials.co.uk or +44 20 3355 1120.