Terms and Conditions
1. Introduction
Welcome to Posh Socials, operating under the brand name “Posh Socials” (referred to as “we,” “our,” or “us”). By subscribing to or using our social media management services, you (“client” or “you”) agree to comply with these terms and conditions. Please read them carefully before using our services.
2. Service Description
We provide professional social media management services, including content creation, scheduling, posting, and analytics for various social media platforms. Services are offered under monthly plans with varying levels of support and customization as outlined in the service agreement.
3. Pricing and Payment Terms
3.1. Pricing: Pricing details are outlined on our website or in the service agreement. Fees are based on the selected package (e.g., 3x, 5x, or 7x weekly posts). All fees are stated in GBP unless otherwise agreed.
Any add-ons can be added separately as a subscription or one-off depending on the requirements
3.2. Payment: Payments are due in advance via online checkout (Multiple payment options available). Subscriptions renew automatically unless canceled in accordance with Section 7.
3.3. Refunds: Refunds are not provided for services rendered. For cancellations, see Section 7.
3.4. Late Payments: Failure to pay on time may result in suspension of services until the account is settled.
4. Onboarding Process
4.1. Upon subscription, clients are required to complete the onboarding questionnaire, book a consultation call and provide the necessary branding materials (e.g., logos, brand colors, account access).
4.2. Delays caused by incomplete onboarding information or not booking the onboarding call are the client’s responsibility and do not affect payment terms
4.3 Delays caused by incomplete or late onboarding information or not booking the onboarding call can affect the service delivery timelines and we will not be responsible for delays in service delivery as a consequence
5. Client Obligations
5.1. Clients must provide timely approvals and constructive feedback on proposed content. Failure to approve content may result in delays in posting.
5.2. Clients must securely share social media account permissions or grant admin access where required.
5.3. Clients must not request or endorse the sharing of illegal, defamatory, or inappropriate content.
5.4. Clients must communicate any changes to their brand or social media strategy promptly.
5.5 Where applicable, clients must avail their monthly strategy calls to discuss feedback or changes to their content strategy to enable us to provide optimum results
6. Our Obligations
6.1. We commit to delivering high-quality, tailored content that aligns with the client’s goals and preferences.
6.2. We will maintain the security and confidentiality of all shared account credentials.
6.3. We will provide regular updates and performance reports as specified in the service package.
6.4. We reserve the right to refuse or remove content that violates ethical standards, platform guidelines, or applicable laws.
7. Termination and Cancellation
7.1. Subscriptions are rolling monthly agreements, cancelable with a minimum of 7 days’ written notice before the next billing cycle.
7.2. Upon cancellation, services will continue until the end of the current billing period.
7.3. We reserve the right to terminate services immediately if terms are violated, or payment is overdue.
7a. Upgrade/Downgrade
7a. Clients can upgrade or downgrade their packages with a minimum of 7 days’ written notice before the next billing cycle.
8. Intellectual Property Rights
8.1. Ownership of all content created under this agreement will transfer to the client once full payment is received.
8.2. We retain the right to use anonymized examples of completed work for portfolio and marketing purposes unless the client explicitly opts out in writing.
9. Limitation of Liability
9.1. We are not responsible for platform outages, account suspensions, changes to social media algorithms, or third-party actions impacting performance.
9.2. Our liability is limited to the amount paid for the service during the affected month.
10. Confidentiality and Data Protection
10.1. We adhere to applicable data protection laws, including GDPR, to ensure the security and privacy of client data.
10.2. Client data will only be shared with third parties as necessary for service delivery or compliance with legal obligations.
11. Performance Disclaimer
11.1. While we strive to deliver high-quality services, we do not guarantee specific results, such as follower growth, sales, or engagement levels, as these depend on factors beyond our control, including audience behavior and platform algorithms.
12. Dispute Resolution
12.1. Disputes will first be addressed through mutual discussion and resolution efforts.
12.2. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
13. Amendments
We reserve the right to amend these terms with prior notice provided via email or our website. Continued use of our services after any changes constitutes acceptance of the updated terms.
14. Governing Law
This agreement is governed by and construed in accordance with the laws of the United Kingdom.
15. Contact Information
For questions or concerns about these terms, please contact us at hello@poshsocials.co.uk or +44 20 3355 1120.