Terms and Conditions

1. Introduction

Welcome to Posh Socials, operating under the brand name “Posh Socials” (referred to as “we,” “our,” or “us”). By subscribing to or using our social media management services, you (“client” or “you”) agree to comply with these terms and conditions. Please read them carefully before using our services.

2. Service Description

2.1 We provide professional social media management services, including content creation, scheduling, posting, and analytics for various social media platforms. Services are offered under monthly plans with varying levels of support and customization as outlined in the service agreement.

2.2 Services provided by Posh Socials commence from the date and time the Client successfully completes their initial payment at the time of sign-up. This date marks the start of the service term, regardless of when the first social media post is published. Posh Socials does not charge a separate setup fee; instead, setup costs are incorporated into the Client’s monthly subscription plan. In the event that onboarding is delayed beyond 5 business days due to a delay on the part of Posh Socials, the Client’s billing start date will be adjusted accordingly to ensure a full service period begins once at least one social media profile has been fully onboarded.

2.3 Posh Socials uses third-party platforms such as SocialPilot for scheduling and publishing social media content, as well as other third-party tools to manage client requests and subscriptions.  As these platforms are not owned or operated by Posh Socials, we cannot be held responsible for any disruptions, technical issues, or limitations that may occasionally arise from their use. By agreeing to our services, the Client acknowledges and accepts that Posh Socials is not liable for service interruptions or errors that result from third-party software performance.

2.4 All social media posts created by Posh Socials are scheduled for automatic publishing through our third-party scheduling tool, SocialPilot. Clients will be notified via email at least 3 days in advance (unless otherwise agreed) before any new content is set to go live, allowing time to review and request edits. It is the Client’s responsibility to access their Client Portal to review scheduled posts and submit any revision requests prior to publication. Posh Socials is not liable for any content deemed unsatisfactory if it has been published without revision requests submitted in the given timeframe. Clients are encouraged to check the Content Scheduler at least once every  week or two to stay updated and provide timely feedback. If access to the Content Scheduler or Client Portal is not possible, Clients must immediately contact hello@poshsocials.co.uk to resolve the issue. As long as Posh Socials provides the Client with access to the scheduled content—whether via Social Pilot or another agreed format—we are considered to have met our content delivery obligations under these Terms of Service.

2.5 By agreeing to these terms, the Client grants Posh Socials permission to use any testimonials they provide, case studies based on their business, and their company logo for promotional purposes, including on our website and in marketing materials. If a Client prefers to opt out of this usage, they may do so at any time by submitting a written request to hello@poshsocials.co.uk.

3. Pricing and Payment Terms

3.1. Pricing details are outlined on our website or in the quotation supplied. Fees are based on the selected packages and add-ons. All fees are stated in GBP and exclude VAT unless otherwise agreed. Any add-ons can be added separately as a subscription or one-off depending on the requirements. A valid credit or debit card shall remain securely on file to cover recurring charges for service.

3.2. Payment: Payments are due in advance via online checkout (Multiple payment options available). Subscriptions renew automatically unless cancelled in accordance with Section 7.

3.3. Refunds: Refunds are not provided for services rendered. For cancellations, see Section 7.

3.4. Late Payments: Failure to pay on time may result in suspension of services until the account is settled.

3.5 Fees charged by Posh Socials are for time and work delivered and are not contingent on marketing results.

4. Onboarding Process

4.1. Upon subscription, clients are required to complete the onboarding questionnaire, book a consultation call and provide the necessary branding materials (e.g., logos, brand colors, account access).

4.2. Delays caused by incomplete onboarding information or not booking the onboarding call are the client’s responsibility and do not affect payment terms

4.3 Delays caused by incomplete or late onboarding information or not booking the onboarding call can affect the service delivery timelines and we will not be responsible for delays in service delivery as a consequence

5. Client Obligations

5.1. Clients must provide timely approvals and constructive feedback on proposed content. Failure to approve content may result in delays in posting.

5.2. Clients must securely share social media account permissions or grant admin access where required.

5.3. Clients must not request or endorse the sharing of illegal, defamatory, or inappropriate content.

5.4. Clients must communicate any changes to their brand or social media strategy promptly.

5.5 Where applicable, clients must avail their monthly strategy calls to discuss feedback or changes to their content strategy to enable us to provide optimum results

6. Our Obligations

6.1. We commit to delivering high-quality, tailored content that aligns with the client’s goals and preferences.

6.2. We will maintain the security and confidentiality of all shared account credentials.

6.3. We will provide regular updates and performance reports as specified in the service package.

6.4. We reserve the right to refuse or remove content that violates ethical standards, platform guidelines, or applicable laws.

7. Termination and Cancellation

7.1. Subscriptions are rolling monthly agreements, cancelable with a minimum of 7 days’ written notice before the next billing cycle.

7.2. Upon cancellation, services will continue until the end of the current billing period.

7.3. We reserve the right to terminate services immediately if terms are violated, or payment is overdue.

7.4 Clients may request to cancel, pause, or downgrade their subscription by emailing hello@poshsocials.co.uk, clearly stating the reason for their request. As Posh Socials schedules and prepares content at least 14 days in advance, a minimum of 14 days’ notice prior to the next billing date is required to avoid further charges. If a request is made less than 14 days before the renewal date, the Client will be responsible for payment related to any content already prepared or scheduled. In cases where no request is received and payment is not completed on the renewal date, the Client remains liable for the cost of all content that has been scheduled beyond that date. Posh Socials does not provide prorated refunds for cancellations, pauses, or downgrades during an active billing cycle; however, services will remain active until the end of the current period upon request.

7a. Upgrade/Downgrade      

7a. Clients can upgrade or downgrade their packages with a minimum of 14 days’ written notice before the next billing cycle.

8. Intellectual Property Rights

8.1. Ownership of all content created under this agreement will transfer to the client once full payment is received.

8.2. We retain the right to use anonymized examples of completed work for portfolio and marketing purposes unless the client explicitly opts out in writing.

9. Limitation of Liability

9.1. We are not responsible for platform outages, account suspensions, changes to social media algorithms, or third-party actions impacting performance.

9.2. Our liability is limited to the amount paid for the service during the affected month.

10. Confidentiality and Data Protection

10.1. We adhere to applicable data protection laws, including GDPR, to ensure the security and privacy of client data.

10.2. Client data will only be shared with third parties as necessary for service delivery or compliance with legal obligations.

11. Performance Disclaimer

11.1. While we strive to deliver high-quality services, we do not guarantee specific results, such as follower growth, sales, or engagement levels, as these depend on factors beyond our control, including audience behavior and platform algorithms.

12. Dispute Resolution

12.1. Disputes will first be addressed through mutual discussion and resolution efforts.

12.2. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. Amendments

We reserve the right to amend these terms with prior notice provided via email or our website. Continued use of our services after any changes constitutes acceptance of the updated terms.

14. Governing Law

This agreement is governed by and construed in accordance with the laws of the United Kingdom.

15. Contact Information

For questions or concerns about these terms, please contact us at hello@poshsocials.co.uk  or +44 20 3355 1120.